Telecommunications
Company
Call Center | 90,270 SF
Oklahoma City, OK
Transforming a suburban warehouse into a cutting-edge 90,000-square-foot call center, IA aimed to revolutionize that traditional high-stress environment where agents endure extended periods at desks with repetitive, negative phone interactions.
In collaboration with this telecommunications client, IA reimagined the call center as a care center, emphasizing work-life balance, health, and employee satisfaction.
Instead of encumbering the call center with work pods, the team allocated almost 50% of the floor to amenity-focused spaces, offering options for relaxation, destressing, and socializing. Organized around Main Street, the design creates a vibrant avenue reminiscent of urban planning. Employees can engage in activities including pool, mini basketball, movies, fitness, massages, or shopping at the company store. The intuitive layout leads to a large café, town square, and an easily reconfigurable space for all-company meetings, events, and live music. Beyond that, an exterior patio with a barbecue, serving bar, and fire pit adds an extra touch for Oklahoma evenings.
Additional amenity spaces include a cybercafé, specialized coffee bar, grab-and-go kitchens, a mother’s suite, prayer room, reading nook, and team lounges. Referencing urban planning, training and conference centers are accessible via a side street that intersects with Main Street.
Our design philosophy creates a hospitality-forward environment, integrating calm, playfulness, positivity, and a dynamic that enhances the work atmosphere, morale, and productivity. While adhering to company standards, colors and materials were selected to contribute to that atmosphere and accentuate the client's signature color. Custom artwork and branding throughout emphasize the client’s culture, values, and mission, fostering a sense of identity and belonging for employees.
This project showcases the transformation of a utilitarian workplace to a venue that prioritizes employee satisfaction, work-life balance, and holistic well-being. Emphasizing warmth, positivity, choice, and an energized dynamic, the design empowers employees to take control, fostering increased job satisfaction, productivity, and a strong sense of well-being and belonging in an amenity-rich environment.
Photography by © Garrett Rowland