Retail in 2016: A Luxury Reboot

The message across all trend reports, white papers, and general musings on the state of retail is consistent: We, as consumers, are strapped for time, and technology is the champion of our purchase process. Technology informs us to such a level that we’re more selective than we’ve ever been, and are less inclined to demand human interaction or customer service as we make our buying decisions. Technology has been the panacea to our retail experience as shoppers.